Refund & Returns

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

Return requests submitted after the applicable 30-day period may not be accepted unless otherwise required under applicable law.

Return Eligibility

To be eligible for a return, the product must be returned in the same condition in which you received it.

Products must be unused, unworn where applicable, accompanied by their original tags and packaging, and maintained in a condition suitable for resale.

You may also be required to provide a valid receipt, order confirmation or other proof of purchase when requesting a return.

How to Request a Return

To initiate a return, please contact our customer support team with your order details and the reason for the return.

Return requests should be submitted before sending any product back to us. Products returned without prior approval or without following the return instructions may not be accepted.

Once your return request has been reviewed, we will provide the applicable instructions regarding the return process.

Return Shipping

If your return request is approved, we will provide the applicable return shipping instructions and, where appropriate, a return shipping label.

Customers should not send products to an address that has not been provided or confirmed by our team for the approved return.

Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order.

Damaged, Defective or Incorrect Items

Please inspect your order carefully when it is delivered and contact us as soon as possible if you receive a product that is defective, damaged or different from the product you ordered.

We may request photographs, order details or other information to help us assess the issue and determine the appropriate resolution.

Where a return, replacement or refund is approved, we will provide further instructions based on the circumstances of the case.

Non-Returnable Items

Certain categories of products may not be eligible for return due to their nature, safety requirements, perishability or applicable regulations.

This may include:

• Perishable goods and food products.
• Custom-made, specially ordered or personalized products.
• Personal care products where return restrictions apply.
• Hazardous materials, flammable liquids or gases.
• Sale or promotional items, where applicable.
• Gift cards.

If you are unsure whether a particular product is eligible for return, please contact us before sending the product back.

Food & Perishable Products

Because many of our products are food or perishable items, they are generally not eligible for return once delivered, except where the product is damaged, defective, incorrect or otherwise eligible under applicable law or our return review process.

Customers should contact us promptly after receiving an order if there is an issue with a food or perishable product so that we can evaluate the matter appropriately.

Sale Items & Promotional Products

Sale items and promotional products may be subject to specific return restrictions.

Unless otherwise stated at the time of purchase or required by applicable law, sale items are not eligible for return or refund.

Exchanges

We do not provide a direct exchange process for products.

If you wish to purchase a different product, the applicable approach is to request a return for the original eligible item and, once the return has been approved and processed, place a new order for the desired product.

A new purchase remains subject to product availability, pricing and the applicable terms at the time of the new order.

Return Inspection & Approval

Once a returned product is received, it will be inspected to determine whether it meets the applicable return requirements.

We will notify you after receiving and inspecting the returned item and will inform you whether the refund request has been approved or declined.

If a return does not meet the eligibility requirements, the refund may be refused.

Refunds

If your return is approved, the refund will be processed to the original payment method used for the purchase.

Approved refunds are generally processed within 10 business days after the returned product has been received and inspected.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

Refund Delays

If your refund has been approved but has not appeared in your account, please first check your bank account or contact your card issuer or payment provider.

Processing times may vary between financial institutions after we have initiated the refund.

If more than 15 business days have passed since your refund was approved and you have still not received it, please contact our support team so that we can assist you.

Proof of Purchase

A valid receipt, order confirmation, invoice or other proof of purchase may be required to process a return or refund request.

Please keep your order confirmation and related purchase information until your order and any applicable return period have been fully resolved.